Session Health scores every live session on Wise and takes you straight to the moments that matter.
At 10 tutors you can spot-check. At 50 or more, most sessions go unseen, and so do the problems inside them.
You can't review every session. Session Health can.
Each session lands in one of four bands
Results usually appear within about 30 minutes of the session ending
Start with Critical and Review. Ignore Healthy.
Every flag comes with a quote and a timestamp
Press play and the recording starts just before it
AI got it wrong? Mark the finding "Not true"
An overall score out of 100, next to the tutor's recent average
Every measure ranked worst first, so you fix the biggest gap first
Tag, note and escalate without leaving the page
| Tutor | Avg score | Vs last week | Top flag |
|---|---|---|---|
| Tutor A | 88 | ▲ Improving | None |
| Tutor B | 71 | Level | Late start |
| Tutor C | 54 | ▼ Slipping | Low engagement |
Each tutor's report names their strongest and weakest measures
Every weak score comes with the quote and timestamp, so feedback is specific
Good moments are marked too, so you can praise what worked
Compared with the previous period, and only when the change is real
Print or save as PDF for a one-to-one
Late starts, tutors who talk all session, students who never get a turn.
Scored on hook, parent engagement, child showcase and next-step close.
A harsh moment with a child, quoted and timestamped. Also your evidence trail if a parent complains.
A family moving to private sessions. Hidden from the tutor concerned, for QA to judge.
Switch any measure on or off and set your own weights. Demo measures apply only to demo classes.
How warmly the tutor greets the student and sets the tone.
Whether the exchange stays respectful, two-way and encouraging.
How well the tutor keeps the session calm and on track.
Whether students stay involved, in speech and in chat.
Whether teaching adapts to the individual student.
How often the tutor uses students' names.
Whether students get a real turn to speak.
How clearly concepts are explained.
Whether the tutor shows, guides, then lets the student try.
Whether the tutor confirms the student has got it.
Whether the session has a stated goal.
Whether the lesson flows and uses time well.
Whether audio, video and tools work without trouble.
Whether the tutor starts on time.
Whether students join on time.
Share of the session with cameras on.
Whether your branded background is in use.
Whether the tutor wins the child in the opening minutes.
Whether parents are drawn into the conversation.
Whether the child gets to show what they can do.
Whether the session ends with a clear next step.
| Spot-checking | Session Health | |
|---|---|---|
| Coverage | A handful of sessions | Every ended session |
| Your time | Hours of watching recordings | Open only the flagged ones |
| Evidence | Gut feel and memory | A quote and a timestamp |
| Serious issues | Found when a parent complains | Flagged soon after the session ends |
| Tutor coaching | Anecdotes | Period-on-period reports |
Scored against your own rubric, with the exact moments to back it up. Priced at 10¢ per session reviewed.
Session Health is a paid Wise add-on that scores every ended live session on a written rubric, places it in one of four bands, and links each flag to a quote and timestamp in the recording.
Wise checks for ended sessions every 10 minutes, and a session usually appears in the dashboard within about 30 minutes.
No. It makes them far more effective. Every session gets scored, so review coverage reaches 100%, and reviewers only open the sessions that need them, which cuts review time sharply. They can mark any finding "Not true", and the scoring is tuned to their verdicts over time.
Tutors see only their own sessions. Off-platform contact flags are hidden from the tutor concerned, so QA can judge the moment first.
Yes. You can turn measures on or off and change their weights. Custom metrics and workflows are scoped with you.
Session Health is a paid add-on, priced at 10¢ per session reviewed and billed monthly on the sessions actually reviewed.