Wise Help Centerfor Students

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Tutor Student Parent Admin

1. Getting Started

1.1Getting your welcome email and signing in 1.2Always use your own sign-in link 1.3Filling in your registration form 1.4Your Get Started guide 1.5Using the app on your phone

2. Finding Your Way Around

2.1Your home page 2.2What's in the menu

3. Sessions

3.1Joining a class 3.2Getting reminders before class 3.3What happens after class

4. Inside a Course

4.1Finding your way around a course 4.2Your Lessons tab 4.3The Timeline 4.4Finding your course materials 4.5The leaderboard 4.6Self-paced courses are a bit different

5. Homework, Tests & Assessments

5.1Finding and turning in your homework 5.2Taking a test

6. Fees & Your Account Balance

6.1Checking what's due 6.2Paying what's due 6.3Checking how many sessions you have left

7. Booking a Session

7.1Booking a session yourself 7.2Can't find a time, or booking isn't working?7.3Changing or cancelling a session

8. Messaging Your Tutor

8.1Messaging your tutor 8.2Who else can see your messages

9. Your Account

9.1Your account 9.2Updating your profile 9.3Setting your language and timezone

10. Signing Up Through a Public Course Page

10.1Finding a course and choosing a plan 10.2Creating the account

11. Troubleshooting

11.1I can't sign in 11.2I clicked Join and nothing happened 11.3I can't hear or see anyone in class 11.4I didn't get a reminder before class 11.5The Pay Now button isn't working, or isn't there 11.6My attendance or sessions used look wrong

Student Help Center / Finding Your Way Around

2. Finding Your Way Around

Your home page

Your courses, and your next sessions with a Join button right there.

What's in the menu

My Courses, Store, Activity, Fees, and Chats — a quick tour.

Student Help Center · Student role · Wise Tutoring Software