How can we help you support your child's learning?

Everything a Wise parent needs to know — accounts, fees, messaging, and viewing your child's own account.

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1. Getting Started

How a parent account gets created

A parent account is always linked to at least one learner; your institute adds you directly or you register via a Parent Registration Form.

1.2

Your welcome email

Your welcome email includes your own login details plus your child's learner login email and PIN, so you can stay informed on their learning.

1.3

Logging in

No password to remember: sign in with Google, Apple, a one-time code, or your institute's Login PIN, always via your institute's own platform URL.

1.4

Adding your child (learner) to your account

If your institute allows it, link a child yourself from My Learners or the account switcher: name required, email and phone optional.

1.5

Signing a contract or consent form

Some institutes require a signed contract or consent form, often guardian-only for minors; a document can bundle several separately-worded consents.

2. Finding Your Way Around

2.1

Your home page: My Learners

My Learners lists every child linked to your account, with Add payment method and View buttons for each.

2.2

What's in your left-hand menu

Your menu is deliberately short: My Learners, Fees, and Chats. Course content lives inside your child's own account instead.

3. Viewing Your Child's Account

3.1

Switching into a child's account

Select View next to a learner's name to drop straight into their Student dashboard, no separate login needed; the link is one-way.

3.2

Switching between accounts from anywhere

The Viewing as [Name] indicator in the top bar opens Switch account: every linked learner, your own account, and an Add Learner shortcut.

3.3

If you have more than one child enrolled

Course content is viewed per child, one at a time; Fees is the one place that deliberately combines all your children into a single view.

4. Fees & Payments

4.1

Your Fees overview

Fee visibility is institute-controlled; the Fees tab shows learner/course counts, a pending total, and a combined billing-plan table across all children.

4.2

Billing plan types you might see

One-time or Installments bills by invoice; Postpaid Per Session (PAYG) bills after each completed session on a recurring cycle with a grace period.

4.3

Paying an invoice

A Pay now button appears when payment is due and a gateway is connected; otherwise your institute is handling payment outside the platform.

4.4

Adding a payment method

Add payment method on My Learners opens a standard card-entry form handled entirely by your institute's payment provider, not by Wise directly.

5. Messaging

5.1

Starting a conversation

New chat (if Chats is enabled) lists instructors and institute admins you can message directly, with the usual compose, attachments, and voice options.

5.2