7. Troubleshooting

I don't see a Fees tab, or I can't see fees for one of my children

Fee visibility to parents and students is an institute-controlled setting; check with your institute before assuming it's a bug.

7.2

I can't find the Pay Now button

No Pay Now option usually means your institute hasn't connected a payment gateway yet and is handling payment another way.

7.3

I don't see a session, piece of content, or recording I expected

Course content lives inside your child's own account, not your Parent dashboard; switch into their account first via View or the account switcher.

7.4

I can't log in

Double-check your registered email, your institute's own platform URL, and your spam folder for the OTP; contact your institute if none of that helps.

7.5

My child can see my account, or I can't see theirs

The parent-child link is one-directional by design; contact your institute if the wrong accounts seem linked or a child is missing from My Learners.