Wise Help Centerfor Admins

English Español Português (Brasil)Lietuvių

Tutor Student Parent Admin

1. Getting Started

1.1Finding your way around the Owner dashboard

2. Before You Launch

2.1Lock in your institute identity 2.2Your custom domain 2.3Branding: logo, cover image, language & time format 2.4Terminology: rename the platform to match your business 2.5Your mobile app 2.6Session recording defaults 2.7AI settings

3. Adding People

3.1The Users section: Learners and Tutors 3.2The four ways to add someone

4. 1:1 Courses — End to End

4.1Creating a 1:1 course: the 5-step wizard 4.2Choosing a billing plan type 4.3Tabs inside a 1:1 course 4.4The Billing tab, after a course is created

5. Group Courses — End to End

5.1Creating a Group course 5.2Tabs inside a Group course 5.3Adding learners: Invite 5.4Enrollment wizard & billing plans 5.5Scheduling sessions & tutor assignment 5.6Content, Drip Settings & Landing Page 5.7Leaderboard 5.8Settings sub-tabs, in full

6. Recorded Courses — End to End

6.1Not yet documented or walked live

7. Managing a Tutor

7.1Opening a tutor's profile 7.2Overview, Registration, Courses, and Sessions 7.3Payouts, Calendar, Availability, and Leaves 7.4Preferences and Communications

8. Scheduling

8.1Booking rules students run into 8.2Conflict prevention & late-start alerts 8.3In-person sessions & locations 8.4Consultations

9. Billing, Credits & Payouts

9.1Setting up Payments 9.2How credit deduction actually works 9.3Turning on instructor payouts 9.4Still unverified from the support log

10. Content & Gamification

10.1Leaderboard & points, institute-wide 10.2Store & Progress Reports review

11. Notifications & Messaging

11.1Chats: setup & permissions 11.2Email & WhatsApp notifications

12. Settings Hub (remaining categories)

12.1Institute coupons & legal links 12.2Onboarding welcome notes 12.3Student settings 12.4Instructor restrictions & working hours 12.5Registration forms & contracts 12.6Developer settings: API & webhooks

14. Settings — Master Reference

14.1Institute Settings 14.2Onboarding Instructions 14.3Sessions Settings 14.4AI Settings 14.5Student Settings 14.6Instructor Settings 14.7Chats 14.8Registration Form Settings 14.9Manage Notifications 14.10Payments 14.11Leaderboard & Gamification 14.12Developer Settings

15. Troubleshooting

15.1My credit math looks wrong 15.2Attendance shows a session participant as "outsider"15.3Can I test payments before going live?15.4My own admin login is suddenly blocked 15.5How do I preview what a tutor or student actually sees?15.6Recordings: who can see them, and for how long?15.7A billing plan I just added isn't charging for older sessions 15.8Can I change our institute code after setup?15.9WhatsApp messages show "Wise" instead of our business name 15.10A tutor or student can't join a session 15.11Can I hide content students have already seen?15.12A tutor's payout total never resets to zero 15.13Does Wise actually pay our tutors?15.14What does "a session" actually mean?15.15A registration form keeps saying "invalid email or phone number"15.16Our branded mobile app is taking a long time 15.17A postpaid auto-charge didn't fire when I expected 15.18We missed a new sign-up because no one was alerted

Admin Help Center / Getting Started

1. Getting Started

Finding your way around the Owner dashboard

Where to find this: left-hand menu, visible on every screen Everything you do as an Owner or Admin starts from the left-hand menu.

Wise Help Center · Admin role · Wise Tutoring Software