A short, concrete checklist that resolves most join problems:

  • Use Chrome or Firefox. Safari has occasionally blocked Zoom links outright on some devices.
  • On a laptop/desktop, prefer the native Zoom app over joining through the browser — browser-based joins can have worse audio and are more prone to connection issues.
  • On a phone, Wise's own app works fine without installing Zoom separately.
  • If someone genuinely can't get into their account at all, a course's public join link (Settings → Sessions → Providers) works as a no-account fallback — but attendance for that join has to be marked manually afterward, since it isn't tied to a platform login.

Students joining from mainland China do not need a VPN — sessions run over Zoom via the platform in the browser, with no Google-dependent service involved, and this has been confirmed working in practice, not just as a policy claim.