Wise Help Center
for Admins
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Admin
1. Getting Started
1.1
Finding your way around the Owner dashboard
2. Before You Launch
2.1
Lock in your institute identity
2.2
Your custom domain
2.3
Branding: logo, cover image, language & time format
2.4
Terminology: rename the platform to match your business
2.5
Your mobile app
2.6
Session recording defaults
2.7
AI settings
3. Adding People
3.1
The Users section: Learners and Tutors
3.2
The four ways to add someone
4. 1:1 Courses — End to End
4.1
Creating a 1:1 course: the 5-step wizard
4.2
Choosing a billing plan type
4.3
Tabs inside a 1:1 course
4.4
The Billing tab, after a course is created
5. Group Courses — End to End
5.1
Creating a Group course
5.2
Tabs inside a Group course
5.3
Adding learners: Invite
5.4
Enrollment wizard & billing plans
5.5
Scheduling sessions & tutor assignment
5.6
Content, Drip Settings & Landing Page
5.7
Leaderboard
5.8
Settings sub-tabs, in full
6. Recorded Courses — End to End
6.1
Not yet documented or walked live
7. Managing a Tutor
7.1
Opening a tutor's profile
7.2
Overview, Registration, Courses, and Sessions
7.3
Payouts, Calendar, Availability, and Leaves
7.4
Preferences and Communications
8. Scheduling
8.1
Booking rules students run into
8.2
Conflict prevention & late-start alerts
8.3
In-person sessions & locations
8.4
Consultations
9. Billing, Credits & Payouts
9.1
Setting up Payments
9.2
How credit deduction actually works
9.3
Turning on instructor payouts
9.4
Still unverified from the support log
10. Content & Gamification
10.1
Leaderboard & points, institute-wide
10.2
Store & Progress Reports review
11. Notifications & Messaging
11.1
Chats: setup & permissions
11.2
Email & WhatsApp notifications
12. Settings Hub (remaining categories)
12.1
Institute coupons & legal links
12.2
Onboarding welcome notes
12.3
Student settings
12.4
Instructor restrictions & working hours
12.5
Registration forms & contracts
12.6
Developer settings: API & webhooks
14. Settings — Master Reference
14.1
Institute Settings
14.2
Onboarding Instructions
14.3
Sessions Settings
14.4
AI Settings
14.5
Student Settings
14.6
Instructor Settings
14.7
Chats
14.8
Registration Form Settings
14.9
Manage Notifications
14.10
Payments
14.11
Leaderboard & Gamification
14.12
Developer Settings
15. Troubleshooting
15.1
My credit math looks wrong
15.2
Attendance shows a session participant as "outsider"
15.3
Can I test payments before going live?
15.4
My own admin login is suddenly blocked
15.5
How do I preview what a tutor or student actually sees?
15.6
Recordings: who can see them, and for how long?
15.7
A billing plan I just added isn't charging for older sessions
15.8
Can I change our institute code after setup?
15.9
WhatsApp messages show "Wise" instead of our business name
15.10
A tutor or student can't join a session
15.11
Can I hide content students have already seen?
15.12
A tutor's payout total never resets to zero
15.13
Does Wise actually pay our tutors?
15.14
What does "a session" actually mean?
15.15
A registration form keeps saying "invalid email or phone number"
15.16
Our branded mobile app is taking a long time
15.17
A postpaid auto-charge didn't fire when I expected
15.18
We missed a new sign-up because no one was alerted
Admin Help Center
/ Recorded Courses — End to End
6. Recorded Courses — End to End
6.1
Not yet documented or walked live
This is the one course model of the three we haven't opened yet.
Wise Help Center